Tri-State Module Inc.: I ordered a t-con board from the company and I...
A Tri-State Module Inc. customer review by GetHuman user GetHuman-375611 from November 26th, 2017
Background on GetHuman-375611's case
GetHuman: GetHuman-375611 - can you tell our other Tri-State Module Inc. customers when your case took place?
GetHuman-375611: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Tri-State Module Inc., and if so, how?
GetHuman: And which of these common Tri-State Module Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375611 a list of common Tri-State Module Inc. problems)
GetHuman-375611: "Where to buy" was why I was trying to call.
GetHuman-375611's review of Tri-State Module Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Tri-State Module Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375611: I ordered a t-con board from the company and I received what I did not ordered.*I placed an order from TriState Module on ******** for a t-con board for a Samsung TV I have model UN**D****T.*I went to their website and under search typed UN**D**** and it came up with a list of items for tv model UN**D****. I saw a t-con board model BN**-*****B for $**.**. I clicked on Add to Cart and continued with the process of buying the t-con board for a total of $**.**.*Saturday ******** I believed I received the package, but it wasn't until Sunday that I opened it. I noticed that the t-con board TriState had mailed me had a sticker with model M******B. With the package still sealed, I went to their website and under search typed *****B and the page displayed a t-con board and the full info was LJ**-*****B, but the price was $**.**.*I called on Monday ******** and I speak to Melissa who I explain that the board I received is not the same as the one I ordered online. Melissa puts me on hold, comes
GetHuman: Let's quantify your experience contacting Tri-State Module Inc.. On a scale of 1 to 5, how easy is it go get help on a Tri-State Module Inc. problem?
GetHuman-375611: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375611: I'd give them a one out of five on communication.
GetHuman: And what about Tri-State Module Inc.'s ability to quickly and effectively address your problem?
GetHuman-375611: For that I would say one out of five.
GetHuman: And finally- any advice for other Tri-State Module Inc. customers?
GetHuman-375611: Call them early in the day or late. Don't forget any personal or account information you might need for Tri-State Module Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375611 taken from his Tri-State Module Inc. customer service problem that occurred on November 17th, 2017.
Tri-State Module Inc.
1.00 of 5 stars | 3 reviews
GetHuman-375611's Tri-State Module Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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