TrialPay: called and pressed number *. Immediately put in...

A TrialPay customer review by GetHuman user GetHuman-19654 from November 16th, 2017

Background on GetHuman-19654's case

GetHuman: GetHuman-19654 - can you tell our other TrialPay customers when your case took place?
GetHuman-19654: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to TrialPay, and if so, how?
GetHuman-19654: I used the 650-318-0000 number I found for on the GetHuman TrialPay customer phone number page I was on: TrialPay Customer Service Phone Number
GetHuman: And which of these common TrialPay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19654 a list of common TrialPay problems)
GetHuman-19654: "None of those really matches why I wanted to call TrialPay that day." was why I was trying to call.

GetHuman-19654's review of TrialPay customer service

GetHuman: So how would you sum up your experience for GetHuman's TrialPay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19654: called and pressed number *. Immediately put into a vm box. Called back and pressed *, it rang a few times. Put into a different vm box.
GetHuman: Let's quantify your experience contacting TrialPay. On a scale of 1 to 5, how easy is it go get help on a TrialPay problem?
GetHuman-19654: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19654: I'd give them a one out of five on communication.
GetHuman: And what about TrialPay's ability to quickly and effectively address your problem?
GetHuman-19654: For that I would say two out of five.
GetHuman: And finally- any advice for other TrialPay customers?
GetHuman-19654: Call them early in the day or late. Don't forget any personal or account information you might need for TrialPay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19654 taken from his TrialPay customer service problem that occurred on November 15th, 2017.

TrialPay

1.00 of 5 stars | 27 reviews

GetHuman-19654's TrialPay Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TrialPay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TrialPay in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!