I CALLED IN TO TRUGREEN AND SPOKE TO A MATTHEW...
A TruGreen customer review by GetHuman user GetHuman-148085 from November 10th, 2017
Background on GetHuman-148085's case
GetHuman: GetHuman-148085 - can you tell our other TruGreen customers when your case took place?
GetHuman-148085: Yes I can. It was evening, on November 6th.
GetHuman: Did you reach out to TruGreen, and if so, how?
GetHuman: And which of these common TruGreen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-148085 a list of common TruGreen problems)
GetHuman-148085: "Setup service" was why I was trying to call.
GetHuman-148085's review of TruGreen customer service
GetHuman: So how would you sum up your experience for GetHuman's TruGreen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-148085: I CALLED IN TO TRUGREEN AND SPOKE TO A MATTHEW WHO WAS VERY HELPFUL ABOUT SETTING UP A SERVICE CALL. HE WENT THE EXTRA MILE BY CALLING ME BACK LATER THAT NIGHT TO CONFIRM WITH ME THAT HE RECEIVED MY FAX. IAM VERY THANKFUL FOR MATTHEW FOR HELPING ME. HE SPOKE VERY CLEARLY AND WAS IN A GREAT MOOD AND HE MADE MY DAY BY HELPING ME!!!!!
GetHuman: Let's quantify your experience contacting TruGreen. On a scale of 1 to 5, how easy is it go get help on a TruGreen problem?
GetHuman-148085: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-148085: I'd give them a one out of five on communication.
GetHuman: And what about TruGreen's ability to quickly and effectively address your problem?
GetHuman-148085: For that I would say four out of five.
GetHuman: And finally- any advice for other TruGreen customers?
GetHuman-148085: Call them early in the day or late. Don't forget any personal or account information you might need for TruGreen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-148085 taken from his TruGreen customer service problem that occurred on November 6th, 2017.