Trulia: Called several times had to hang up because...
A Trulia customer review by GetHuman user ~Sick of personal information b from November 22nd, 2017
Background on ~Sick of personal information b's case
GetHuman: ~Sick of personal information b - can you tell our other Trulia customers when your case took place?
~Sick of personal information b: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to Trulia, and if so, how?
GetHuman: And which of these common Trulia customer issues best describes the reason you wanted to talk to them?
(Shows ~Sick of personal information b a list of common Trulia problems)
~Sick of personal information b: "Cancel service" was why I was trying to call.
~Sick of personal information b's review of Trulia customer service
GetHuman: So how would you sum up your experience for GetHuman's Trulia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sick of personal information b: Called several times had to hang up because ** minutes turned to over an hour each time. Emailed several times no response. Horrible customer service.
GetHuman: Let's quantify your experience contacting Trulia. On a scale of 1 to 5, how easy is it go get help on a Trulia problem?
~Sick of personal information b: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sick of personal information b: I'd give them a one out of five on communication.
GetHuman: And what about Trulia's ability to quickly and effectively address your problem?
~Sick of personal information b: For that I would say two out of five.
GetHuman: And finally- any advice for other Trulia customers?
~Sick of personal information b: Call them early in the day or late. Don't forget any personal or account information you might need for Trulia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sick of personal information b taken from his Trulia customer service problem that occurred on November 15th, 2017.