Trulia: I'd hate to imagine what the poor shareholders...
A Trulia customer review by GetHuman user ~tomsmom from November 26th, 2017
Background on ~tomsmom's case
GetHuman: ~tomsmom - can you tell our other Trulia customers when your case took place?
~tomsmom: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Trulia, and if so, how?
GetHuman: And which of these common Trulia customer issues best describes the reason you wanted to talk to them?
(Shows ~tomsmom a list of common Trulia problems)
~tomsmom: "Refund a Charge" was why I was trying to call.
~tomsmom's review of Trulia customer service
GetHuman: So how would you sum up your experience for GetHuman's Trulia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tomsmom: I'd hate to imagine what the poor shareholders who bought Trulia or Zillow stock must be feeling. They were probably told this was a legitimate business, and sold a bill of goods, just like many of us were. Trulia (now Zillow) sales staff blatantly lied to me and misrepresented their products and services, and I can document it. I wonder if they did the same thing to this *rd party provider? Oh, well, the information they post about our listings is typically inaccurate, and I'll be so glad if they can't syndicate our listings anymore. This is no loss to the Real Estate community They've actually provided fraudulent documents to a third party that directly contradict hard documents that I have, suggesting to me that Trulia (now Zillow) is willing to lie in order to continue ripping off professionals in the Real Estate industry. I'd bet that the *rd party provider had the same issue with Zillow and Trulia* they likely kept trying to resolve issues, and no one at either company had the
GetHuman: Let's quantify your experience contacting Trulia. On a scale of 1 to 5, how easy is it go get help on a Trulia problem?
~tomsmom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tomsmom: I'd give them a one out of five on communication.
GetHuman: And what about Trulia's ability to quickly and effectively address your problem?
~tomsmom: For that I would say one out of five.
GetHuman: And finally- any advice for other Trulia customers?
~tomsmom: Call them early in the day or late. Don't forget any personal or account information you might need for Trulia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tomsmom taken from his Trulia customer service problem that occurred on November 22nd, 2017.