Tucson Electric Power Co: I signed up to make payments online, but the we...
A Tucson Electric Power Co customer review by GetHuman user ~brad13579 from November 12th, 2017
Background on ~brad13579's case
GetHuman: ~brad13579 - can you tell our other Tucson Electric Power Co customers when your case took place?
~brad13579: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Tucson Electric Power Co, and if so, how?
GetHuman: And which of these common Tucson Electric Power Co customer issues best describes the reason you wanted to talk to them?
(Shows ~brad13579 a list of common Tucson Electric Power Co problems)
~brad13579: "Complaint" was why I was trying to call.
~brad13579's review of Tucson Electric Power Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Tucson Electric Power Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brad13579: I signed up to make payments online, but the website is never able to work, when you sign up online you don't get paper bills, and you can't see your bill or get your account number when the website works, you get put on extreme waits to talk to someone and they offer to call you back when the wait gets to an hour but they never call back. So frustrating, pay someone to answer the phone, all i want to do is pay my bill
GetHuman: Let's quantify your experience contacting Tucson Electric Power Co. On a scale of 1 to 5, how easy is it go get help on a Tucson Electric Power Co problem?
~brad13579: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brad13579: I'd give them a five out of five on communication.
GetHuman: And what about Tucson Electric Power Co's ability to quickly and effectively address your problem?
~brad13579: For that I would say five out of five.
GetHuman: And finally- any advice for other Tucson Electric Power Co customers?
~brad13579: Call them early in the day or late. Don't forget any personal or account information you might need for Tucson Electric Power Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brad13579 taken from his Tucson Electric Power Co customer service problem that occurred on November 5th, 2017.