TurboTax: Already paid $***.** for 'free' filing. Got my...
A TurboTax customer review by GetHuman user ~John Dave from November 15th, 2017
Background on ~John Dave's case
GetHuman: ~John Dave - can you tell our other TurboTax customers when your case took place?
~John Dave: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~John Dave a list of common TurboTax problems)
~John Dave: "Refund" was why I was trying to call.
~John Dave's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Dave: Already paid $***.** for 'free' filing. Got my state $ back, Fed IRS doesn't know me. Call in Feb said both had been 'accepted'*went to IRA 'where's my refund' online... they didn't know me (* tries). Spent ** mins *w*T.Tax 'chat' online. Transferred to 'someone that could help me'. Then it said*I was *** in qeue*** mins wait. I dropped off. Talked on fone today for *- * hour including with 'supervisor'. I wanted a mailing address to send my complaint to, or an email adr. Couldn't do it. IRS (or T.Tax) owes me $***. I'm pretty P.O.d. Does anyone know of a mailing address for them? Or are they 'invisible'?? *****@***.com
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~John Dave: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Dave: I'd give them a four out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~John Dave: For that I would say one out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~John Dave: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Dave taken from his TurboTax customer service problem that occurred on November 13th, 2017.