TurboTax: Get Human is publishing a very old ph* that was...
A TurboTax customer review by GetHuman user ~Joop deBruin from November 24th, 2017
Background on ~Joop deBruin's case
GetHuman: ~Joop deBruin - can you tell our other TurboTax customers when your case took place?
~Joop deBruin: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Joop deBruin a list of common TurboTax problems)
~Joop deBruin: "Technical support" was why I was trying to call.
~Joop deBruin's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joop deBruin: Get Human is publishing a very old ph* that was no longer used by Intuit. I had them route it to their new routing intention "secret agent" app.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Joop deBruin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joop deBruin: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Joop deBruin: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Joop deBruin: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joop deBruin taken from his TurboTax customer service problem that occurred on November 20th, 2017.