My Turbotax cd was incompatible with my system...
A TurboTax customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other TurboTax customers when your case took place?
~anonymous: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common TurboTax problems)
~anonymous: "Refund a Charge" was why I was trying to call.
~anonymous's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: My Turbotax cd was incompatible with my system so needed a code for the online service so I didn't have to pay twice. The woman I spoke to couldn't figure out how to use her own system, kept having to get help over and over, ultimately couldn't even figure out how to send me an email! Seriously. I always go out of my way to be nice because phone service jobs ****, but not only was the rep thick as brick, she couldn't even summon up basic manners. There's a ton of smart, savvy people looking for work right now... can you please spend the extra bucks and hire a few? Two years running I've had issues with Turbotax... never again. It's just not worth the hours and hours spent dealing with the hassle.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his TurboTax customer service problem that occurred on November 16th, 2017.