TurboTax: Got tired of waiting and hung up. Very disappo...
A TurboTax customer review by GetHuman user ~Dick Thayer from November 14th, 2017
Background on ~Dick Thayer's case
GetHuman: ~Dick Thayer - can you tell our other TurboTax customers when your case took place?
~Dick Thayer: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Dick Thayer a list of common TurboTax problems)
~Dick Thayer: "Complaint" was why I was trying to call.
~Dick Thayer's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dick Thayer: Got tired of waiting and hung up. Very disappointed with turbotax been a user for several years& always had federal free
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Dick Thayer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dick Thayer: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Dick Thayer: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Dick Thayer: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dick Thayer taken from his TurboTax customer service problem that occurred on November 6th, 2017.