TurboTax: I didn't get a response - after being on hold f...
A TurboTax customer review by GetHuman user ~Last-minute Man from November 21st, 2017
Background on ~Last-minute Man's case
GetHuman: ~Last-minute Man - can you tell our other TurboTax customers when your case took place?
~Last-minute Man: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Last-minute Man a list of common TurboTax problems)
~Last-minute Man: "Payment Arrangement" was why I was trying to call.
~Last-minute Man's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Last-minute Man: I didn't get a response - after being on hold for ** minutes, I got a voicemail - why didn't they just do that in the first place, if that was what they were going to do?
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Last-minute Man: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Last-minute Man: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Last-minute Man: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Last-minute Man: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Last-minute Man taken from his TurboTax customer service problem that occurred on November 12th, 2017.