TurboTax: Why did turbo tax on their deluxe edition this...
A TurboTax customer review by GetHuman user ~unhappy customer from November 26th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other TurboTax customers when your case took place?
~unhappy customer: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common TurboTax problems)
~unhappy customer: "Track My Refund" was why I was trying to call.
~unhappy customer's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: Why did turbo tax on their deluxe edition this year limit access to state to one individual? Would be nice if this change was posted on their box.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~unhappy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his TurboTax customer service problem that occurred on November 25th, 2017.