TurboTax: Rita was very patient with me and proved to be...
A TurboTax customer review by GetHuman user ~Texas Bill from November 21st, 2017
Background on ~Texas Bill's case
GetHuman: ~Texas Bill - can you tell our other TurboTax customers when your case took place?
~Texas Bill: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Texas Bill a list of common TurboTax problems)
~Texas Bill: "Track My Refund" was why I was trying to call.
~Texas Bill's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Texas Bill: Rita was very patient with me and proved to be a real TurboTax Expert. She totally solved my problem in a short time.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Texas Bill: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Texas Bill: I'd give them a four out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Texas Bill: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Texas Bill: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Texas Bill taken from his TurboTax customer service problem that occurred on November 13th, 2017.