TurboTax: I have been waiting so long that I may have mis...
A TurboTax customer review by GetHuman user ~Bruce Martin from November 27th, 2017
Background on ~Bruce Martin's case
GetHuman: ~Bruce Martin - can you tell our other TurboTax customers when your case took place?
~Bruce Martin: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Bruce Martin a list of common TurboTax problems)
~Bruce Martin: "Track My Refund" was why I was trying to call.
~Bruce Martin's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bruce Martin: I have been waiting so long that I may have missed theoir callback as I needed the phone line multiple times in the interim. This is not adequately convenient.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Bruce Martin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bruce Martin: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Bruce Martin: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Bruce Martin: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bruce Martin taken from his TurboTax customer service problem that occurred on November 18th, 2017.