TurboTax: not enough qualify staffing to cover the phone...
A TurboTax customer review by GetHuman user ~erica smith from November 21st, 2017
Background on ~erica smith's case
GetHuman: ~erica smith - can you tell our other TurboTax customers when your case took place?
~erica smith: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~erica smith a list of common TurboTax problems)
~erica smith: "Technical support" was why I was trying to call.
~erica smith's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~erica smith: not enough qualify staffing to cover the phone. call * times & waited over **min each time & got someone who either don't know what she is doing or drop my call when ask her if she know what is she doing
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~erica smith: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~erica smith: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~erica smith: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~erica smith: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~erica smith taken from his TurboTax customer service problem that occurred on November 18th, 2017.