Turkish Airlines: It doesn't make sense that you pay thousands of...
A Turkish Airlines customer review by GetHuman user ~Ann Haughton from November 22nd, 2017
Background on ~Ann Haughton's case
GetHuman: ~Ann Haughton - can you tell our other Turkish Airlines customers when your case took place?
~Ann Haughton: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann Haughton a list of common Turkish Airlines problems)
~Ann Haughton: "Frequent flyer program" was why I was trying to call.
~Ann Haughton's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann Haughton: It doesn't make sense that you pay thousands of dollars for a flight, and can't get any help from anyone. What is the problem. If you need staffing then ask. I am flying out on Friday, and need to change my seats. This is a sad situation.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Ann Haughton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann Haughton: I'd give them a four out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Ann Haughton: For that I would say three out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Ann Haughton: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann Haughton taken from his Turkish Airlines customer service problem that occurred on November 15th, 2017.