Turkish Airlines: Since Yesterday I'm trying to communicate with...
A Turkish Airlines customer review by GetHuman user ~Salam mansour from November 22nd, 2017
Background on ~Salam mansour's case
GetHuman: ~Salam mansour - can you tell our other Turkish Airlines customers when your case took place?
~Salam mansour: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Salam mansour a list of common Turkish Airlines problems)
~Salam mansour: "Baggage problem" was why I was trying to call.
~Salam mansour's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Salam mansour: Since Yesterday I'm trying to communicate with them to postpone* cancel my ticket. unfortunately no one is picking the phone... honestly my phone bill is going to exceed the refund... therefore the plan is to open a case against them...
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Salam mansour: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Salam mansour: I'd give them a five out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Salam mansour: For that I would say five out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Salam mansour: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Salam mansour taken from his Turkish Airlines customer service problem that occurred on November 17th, 2017.