UPS Freight: Horrible and rude service
A UPS Freight customer review by GetHuman user GetHuman-w_sac_c from November 29th, 2017
Background on GetHuman-w_sac_c's case
GetHuman: GetHuman-w_sac_c - can you tell our other UPS Freight customers when your case took place?
GetHuman-w_sac_c: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to UPS Freight, and if so, how?
GetHuman: And which of these common UPS Freight customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-w_sac_c a list of common UPS Freight problems)
GetHuman-w_sac_c: "Track item" was why I was trying to call.
GetHuman-w_sac_c's review of UPS Freight customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS Freight customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-w_sac_c: Horrible and rude service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-w_sac_c: Horrible service! Some of the worst communication skills! *The young lady that helped me over the phone was extremely rude for absolutely no reason. *Will not recommend UPS Freight to anyone I know as a frequent amount of customers I know do not experience the service promised by UPS. One main problem is that none of the shipments ever go out on time as scheduled so by the customer.
GetHuman: Let's quantify your experience contacting UPS Freight. On a scale of 1 to 5, how easy is it go get help on a UPS Freight problem?
GetHuman-w_sac_c: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-w_sac_c: I'd give them a five out of five on communication.
GetHuman: And what about UPS Freight's ability to quickly and effectively address your problem?
GetHuman-w_sac_c: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS Freight customers?
GetHuman-w_sac_c: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Freight to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-w_sac_c taken from his UPS Freight customer service problem that occurred on November 25th, 2017.