UPS Freight: i shipped * boxes and was given a quote of...
A UPS Freight customer review by GetHuman user ~ragrimo from November 7th, 2017
Background on ~ragrimo's case
GetHuman: ~ragrimo - can you tell our other UPS Freight customers when your case took place?
~ragrimo: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to UPS Freight, and if so, how?
GetHuman: And which of these common UPS Freight customer issues best describes the reason you wanted to talk to them?
(Shows ~ragrimo a list of common UPS Freight problems)
~ragrimo: "Overcharge/Strange charge" was why I was trying to call.
~ragrimo's review of UPS Freight customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS Freight customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ragrimo: i shipped * boxes and was given a quote of $*** for all three. later I got the bill and it was $***. customer service won't help and neither will the location. the also lost the packages, found one and charged me more to return it to me.
GetHuman: Let's quantify your experience contacting UPS Freight. On a scale of 1 to 5, how easy is it go get help on a UPS Freight problem?
~ragrimo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ragrimo: I'd give them a one out of five on communication.
GetHuman: And what about UPS Freight's ability to quickly and effectively address your problem?
~ragrimo: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS Freight customers?
~ragrimo: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Freight to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ragrimo taken from his UPS Freight customer service problem that occurred on November 5th, 2017.