UPS Freight should have more accurate scheduling
A UPS Freight customer review by GetHuman user Ollie_Allen from November 29th, 2017
Background on Ollie_Allen's case
GetHuman: Ollie_Allen - can you tell our other UPS Freight customers when your case took place?
Ollie_Allen: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to UPS Freight, and if so, how?
GetHuman: And which of these common UPS Freight customer issues best describes the reason you wanted to talk to them?
(Shows Ollie_Allen a list of common UPS Freight problems)
Ollie_Allen: "Complaint" was why I was trying to call.
Ollie_Allen's review of UPS Freight customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS Freight customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
Ollie_Allen: UPS Freight should have more accurate scheduling
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
Ollie_Allen: UPS Freight has been inaccurately sending shipments by customers and it would make more sense that the scheduling of shipments be more accurate to customers
GetHuman: Let's quantify your experience contacting UPS Freight. On a scale of 1 to 5, how easy is it go get help on a UPS Freight problem?
Ollie_Allen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
Ollie_Allen: I'd give them a five out of five on communication.
GetHuman: And what about UPS Freight's ability to quickly and effectively address your problem?
Ollie_Allen: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS Freight customers?
Ollie_Allen: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Freight to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from Ollie_Allen taken from his UPS Freight customer service problem that occurred on November 24th, 2017.