UPS: My disgust is not in the fact that another pack...
A UPS customer review by GetHuman user ~verydisappointed from November 10th, 2017
Background on ~verydisappointed's case
GetHuman: ~verydisappointed - can you tell our other UPS customers when your case took place?
~verydisappointed: Sure. It was late at night, on November 1st.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~verydisappointed a list of common UPS problems)
~verydisappointed: "Make a shipment" was why I was trying to call.
~verydisappointed's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~verydisappointed: My disgust is not in the fact that another package was damaged. It was the fact that the driver left an obviously damaged box, with the words "Fragile Handle with Care" on it, outside the door and left. Instead of either sending it back themselves OR delivering it to a human here who would have immediately refused the damaged box and then called the shipper to resend new items while the damaged ones are retured*replaced*conpensated for !*Is the driver braindead, on crack, or have a two digit I.Q.? Well then emplore some care, common sense, professionalism, and competence and make the obvious call to do what is best for the customer OR shoot yourself in the head as a public service...problem solved. P.S. Several pictures of the damaged box wand its contents will appear on YouTube and the "...Whole World can laugh with you...!"
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~verydisappointed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~verydisappointed: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~verydisappointed: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~verydisappointed: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~verydisappointed taken from his UPS customer service problem that occurred on November 1st, 2017.