UPS: I found out on day * after my parcel would have...

A UPS customer review by GetHuman user ~Un Happy from November 21st, 2017

Background on ~Un Happy's case

GetHuman: ~Un Happy - can you tell our other UPS customers when your case took place?
~Un Happy: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to UPS, and if so, how?
~Un Happy: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Un Happy a list of common UPS problems)
~Un Happy: "Change Delivery Address" was why I was trying to call.

~Un Happy's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Un Happy: I found out on day * after my parcel would have been delivered that because the value was $** below there brokerage ammount, but as it crossed the border into Canada it became $**.** now I owed $**.** in brokerage. I will make it my lifes job to never use these crooks again and to inform anyone I can on these issues. This company is going down!!!!! *On speaking with an indian woman rep for them it was very clear they didnt really give a **** about how inefecient and darn right rude they had been.*Good luck to this company, its the last penny they will ever get from me!!!!
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Un Happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Un Happy: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Un Happy: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~Un Happy: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Un Happy taken from his UPS customer service problem that occurred on November 11th, 2017.


2.56 of 5 stars | 201 reviews

~Un Happy's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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