UPS: I've had to call * times regarding a package th...

A UPS customer review by GetHuman user ~Still no resolution after a we from November 23rd, 2017

Background on ~Still no resolution after a we's case

GetHuman: ~Still no resolution after a we - can you tell our other UPS customers when your case took place?
~Still no resolution after a we: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to UPS, and if so, how?
~Still no resolution after a we: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~Still no resolution after a we a list of common UPS problems
~Still no resolution after a we: "Lost Package" was why I was trying to call.

~Still no resolution after a we's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Still no resolution after a we: I've had to call * times regarding a package that was supposed to be delivered a week ago. Zero follow up and no call back from the hub location as promised. Their recommendation was for me to drive an hour to pick up the package myself. In the future I will not use UPS for any important shipping as I have lost all confidence in their abilities as a shipper
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Still no resolution after a we: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Still no resolution after a we: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Still no resolution after a we: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Still no resolution after a we: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Still no resolution after a we taken from his UPS customer service problem that occurred on November 17th, 2017.

UPS

2.56 of 5 stars | 201 reviews
UPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~Still no resolution after a we's UPS Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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