UPS: Package wasn't transferred to usps.

A UPS customer review by GetHuman user GetHuman68801 from December 9th, 2017

Background on GetHuman68801's case

GetHuman: GetHuman68801 - can you tell our other UPS customers when your case took place?
GetHuman68801: Yes I can. It was afternoon, on December 2nd.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman68801: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman68801 a list of common UPS problems)
GetHuman68801: "Lost package" was why I was trying to call.

GetHuman68801's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman68801: Package wasn't transferred to usps.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman68801: My package arrived at the Mesquite Hub on Thursday hasn't of yet been transferred to usps for final delivery it suppose to be delivered on Saturday June ** but has been rescheduled for Tuesday June **.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman68801: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman68801: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman68801: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman68801: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman68801 taken from his UPS customer service problem that occurred on December 2nd, 2017.


2.56 of 5 stars | 201 reviews

GetHuman68801's UPS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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