UPS: First of all I could hardly understand any of t...
A UPS customer review by GetHuman user ~Conduct from November 27th, 2017
Background on ~Conduct's case
GetHuman: ~Conduct - can you tell our other UPS customers when your case took place?
~Conduct: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Conduct a list of common UPS problems)
~Conduct: "Track item" was why I was trying to call.
~Conduct's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Conduct: First of all I could hardly understand any of the representatives. And yes I said ANY because I have had to call multiple times for a missing package. Each time I call, I'm told someone will call you back within an hour, or just give us a few more minutes. Oh, and the best response was " your driver will be coming back to your house today to show you where he left your missing package". Even when I explained to the representative that it was currently *:**PM AT MY HOUSE!!! This call center is a joke!! They just tell you anything to get you off the line and pass the problem on to the next represent who happens to answer your call. No follow up at all, no body does what they tell you they will do. I'm very disappointed in UPS !!!
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Conduct: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Conduct: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Conduct: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Conduct: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Conduct taken from his UPS customer service problem that occurred on November 19th, 2017.