UPS: Customer rep was helpful and opened an investig...
A UPS customer review by GetHuman user GetHuman-78978 from November 23rd, 2017
Background on GetHuman-78978's case
GetHuman: GetHuman-78978 - can you tell our other UPS customers when your case took place?
GetHuman-78978: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman-78978: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-78978 a list of common UPS problems
GetHuman-78978: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-78978's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78978: Customer rep was helpful and opened an investigation report since my item was delievered but never found on my door step.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-78978: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78978: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-78978: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-78978: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78978 taken from his UPS customer service problem that occurred on November 14th, 2017.
2.56 of 5 stars | 201 reviewsUPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
GetHuman-78978's UPS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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