UPS: I was extremely angry after being rerouted to v...

A UPS customer review by GetHuman user ~Mrs.Coach from November 24th, 2017

Background on ~Mrs.Coach's case

GetHuman: ~Mrs.Coach - can you tell our other UPS customers when your case took place?
~Mrs.Coach: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to UPS, and if so, how?
~Mrs.Coach: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs.Coach a list of common UPS problems)
~Mrs.Coach: "Lost package" was why I was trying to call.

~Mrs.Coach's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs.Coach: I was extremely angry after being rerouted to various "chats" and emails and automated pick ups in order to get a package. Although because of company guidelines they couldn't fix my issue exactly the way I wanted, they offered alternatives and explanations for why they couldn't do what I was requesting. The person was helpful and sympathetic to my irritation as well as kind. While I won't use UPS again the particular person I talked to did well.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Mrs.Coach: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs.Coach: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Mrs.Coach: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
~Mrs.Coach: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs.Coach taken from his UPS customer service problem that occurred on November 16th, 2017.


2.56 of 5 stars | 201 reviews

~Mrs.Coach's UPS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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