UPS: Absolute worst service ever. I waited for my pa...
A UPS customer review by GetHuman user ~sunsunsusie from November 24th, 2017
Background on ~sunsunsusie's case
GetHuman: ~sunsunsusie - can you tell our other UPS customers when your case took place?
~sunsunsusie: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~sunsunsusie a list of common UPS problems)
~sunsunsusie: "Missing Delivery" was why I was trying to call.
~sunsunsusie's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunsunsusie: Absolute worst service ever. I waited for my package, on last attempt. I sat by my door, heard no knock whatsoever. By *pm, realizing my package hadn't arrived, I called UPS. The first customer service agent, Sydney, told me it was in route back to the sender and it was my fault for choosing this company, when asking for a manager she hung up on me. The second agent I talked to told me a manager would call me tomorrow. The manager herself said there was nothing she could do, that the UPS man did knock (insinuating that I was a liar)and that I would have to repay for the package to go out. We will be using Fed Ex from now on.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~sunsunsusie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunsunsusie: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~sunsunsusie: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~sunsunsusie: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunsunsusie taken from his UPS customer service problem that occurred on November 22nd, 2017.