US Airways Dividend Miles: I have not been able to reach anyone for days...
A US Airways Dividend Miles customer review by GetHuman user ~MikeD from November 26th, 2017
Background on ~MikeD's case
GetHuman: ~MikeD - can you tell our other US Airways Dividend Miles customers when your case took place?
~MikeD: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to US Airways Dividend Miles, and if so, how?
GetHuman: And which of these common US Airways Dividend Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~MikeD a list of common US Airways Dividend Miles problems)
~MikeD: "Baggage problem" was why I was trying to call.
~MikeD's review of US Airways Dividend Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways Dividend Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MikeD: I have not been able to reach anyone for days. Message says they are getting more calls than their system can handle and doesn't offer the option to hold. "call back later". I used ***,*** air miles to fly my family *st class to the Caribbean and need to make a simple name correction on one ticket. I've been a frequent flyer for ** years and am a million miler....yet nobody to speak with. Unbelievable.
GetHuman: Let's quantify your experience contacting US Airways Dividend Miles. On a scale of 1 to 5, how easy is it go get help on a US Airways Dividend Miles problem?
~MikeD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MikeD: I'd give them a one out of five on communication.
GetHuman: And what about US Airways Dividend Miles's ability to quickly and effectively address your problem?
~MikeD: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways Dividend Miles customers?
~MikeD: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways Dividend Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MikeD taken from his US Airways Dividend Miles customer service problem that occurred on November 23rd, 2017.