US Airways: Recorded message saying essentially: "We are re...
A US Airways customer review by GetHuman user ~John in Vienna from November 26th, 2017
Background on ~John in Vienna's case
GetHuman: ~John in Vienna - can you tell our other US Airways customers when your case took place?
~John in Vienna: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~John in Vienna a list of common US Airways problems)
~John in Vienna: "Missing item" was why I was trying to call.
~John in Vienna's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John in Vienna: Recorded message saying essentially: "We are really busy, so we won't take your call. Call later." Then call was terminated
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~John in Vienna: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John in Vienna: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~John in Vienna: For that I would say two out of five.
GetHuman: And finally- any advice for other US Airways customers?
~John in Vienna: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John in Vienna taken from his US Airways customer service problem that occurred on November 21st, 2017.