US Airways: The airline is unwilling to allow me to resched...
A US Airways customer review by GetHuman user ~the Picture Man from November 22nd, 2017
Background on ~the Picture Man's case
GetHuman: ~the Picture Man - can you tell our other US Airways customers when your case took place?
~the Picture Man: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~the Picture Man a list of common US Airways problems)
~the Picture Man: "Missing item" was why I was trying to call.
~the Picture Man's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the Picture Man: The airline is unwilling to allow me to reschedule travel due to circumstances beyond my control. I only wish to reschedule travel to a later date (as yet unknown) due to the military deploying my son (to an undisclosed location) for a period of five to six months which covers the travel period I had reserved. They only reschedule for an outrageous fee per ticket. I find their practice unnecessary, and their fees exorbinant. The airline should show some respect for the military personnel and their families along with some patriotism.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~the Picture Man: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the Picture Man: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~the Picture Man: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~the Picture Man: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the Picture Man taken from his US Airways customer service problem that occurred on November 13th, 2017.