US Airways: Worked like a charm. Got a USAIR rep in * minu...
A US Airways customer review by GetHuman user ~Yosemite Vince from November 22nd, 2017
Background on ~Yosemite Vince's case
GetHuman: ~Yosemite Vince - can you tell our other US Airways customers when your case took place?
~Yosemite Vince: Yes I can. It was late at night, on November 17th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Yosemite Vince a list of common US Airways problems)
~Yosemite Vince: "Make a booking" was why I was trying to call.
~Yosemite Vince's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yosemite Vince: Worked like a charm. Got a USAIR rep in * minutes. Staying silent is the answer.The other day it took over ** minutes before I got a human. Thanks
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Yosemite Vince: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yosemite Vince: I'd give them a five out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Yosemite Vince: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Yosemite Vince: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yosemite Vince taken from his US Airways customer service problem that occurred on November 17th, 2017.