US Citizenship & Immigration Service: Unfortunately there is no accountability from I...
A US Citizenship & Immigration Service customer review by GetHuman user ~Gman from November 22nd, 2017
Background on ~Gman's case
GetHuman: ~Gman - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~Gman: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Gman a list of common US Citizenship & Immigration Service problems)
~Gman: "Request Replacement Document" was why I was trying to call.
~Gman's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gman: Unfortunately there is no accountability from Immigration. They could not enter my naturalization number into the system because it is so old and the format no longer fits the newer systems. A supervisor promised to have me contacted with no need to visit the office again. I havent heard back. Calling immigration they have no way to access notes on me. I cant call the supervisor directly. They said I have to make another visit. Service on the phone was great. In person not so great.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~Gman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gman: I'd give them a three out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~Gman: For that I would say five out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~Gman: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gman taken from his US Citizenship & Immigration Service customer service problem that occurred on November 14th, 2017.