US Transportation Security Administration (TSA): Totally unhelpful. I had to repeat my issue * t...
A US Transportation Security Administration (TSA) customer review by GetHuman user ~gregorw from November 26th, 2017
Background on ~gregorw's case
GetHuman: ~gregorw - can you tell our other US Transportation Security Administration (TSA) customers when your case took place?
~gregorw: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to US Transportation Security Administration (TSA), and if so, how?
GetHuman: And which of these common US Transportation Security Administration (TSA) customer issues best describes the reason you wanted to talk to them?
(Shows ~gregorw a list of common US Transportation Security Administration (TSA) problems)
~gregorw: "File a report" was why I was trying to call.
~gregorw's review of US Transportation Security Administration (TSA) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Transportation Security Administration (TSA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gregorw: Totally unhelpful. I had to repeat my issue * times before it was understood, then I was referred to a service that I had already consulted. Great govt work.
GetHuman: Let's quantify your experience contacting US Transportation Security Administration (TSA). On a scale of 1 to 5, how easy is it go get help on a US Transportation Security Administration (TSA) problem?
~gregorw: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gregorw: I'd give them a one out of five on communication.
GetHuman: And what about US Transportation Security Administration (TSA)'s ability to quickly and effectively address your problem?
~gregorw: For that I would say two out of five.
GetHuman: And finally- any advice for other US Transportation Security Administration (TSA) customers?
~gregorw: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for US Transportation Security Administration (TSA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gregorw taken from his US Transportation Security Administration (TSA) customer service problem that occurred on November 21st, 2017.