Uber: I paid RMB **.** on April *nd for the ride, yet...
A Uber customer review by GetHuman user ~Luna from November 27th, 2017
Background on ~Luna's case
GetHuman: ~Luna - can you tell our other Uber customers when your case took place?
~Luna: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Luna a list of common Uber problems)
~Luna: "Lost Item" was why I was trying to contact.
~Luna's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luna: I paid RMB **.** on April *nd for the ride, yet the next time when i opened the app, it showed that i still got a RMB **.** unpaid!! And i had paid * times in a row until it allowed me to order a ride! how and where to get my money back? Will they refund my account??!!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Luna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luna: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Luna: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
~Luna: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luna taken from his Uber customer service problem that occurred on November 18th, 2017.