Ubisoft: The division
A Ubisoft customer review by GetHuman user GetHuman-bigdadd7 from December 2nd, 2017
Background on GetHuman-bigdadd7's case
GetHuman: GetHuman-bigdadd7 - can you tell our other Ubisoft customers when your case took place?
GetHuman-bigdadd7: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Ubisoft, and if so, how?
GetHuman: And which of these common Ubisoft customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bigdadd7 a list of common Ubisoft problems)
GetHuman-bigdadd7: "Track an order" was why I was trying to call.
GetHuman-bigdadd7's review of Ubisoft customer service
GetHuman: So how would you sum up your experience for GetHuman's Ubisoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bigdadd7: The division
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-bigdadd7: I'm getting real sick of playing this game and getting kicked off with stupid errors or it completely backs me out to ps* home screen while doing extractions and supply drops another classic bs ubisoft server one of the many things your known for
GetHuman: Let's quantify your experience contacting Ubisoft. On a scale of 1 to 5, how easy is it go get help on a Ubisoft problem?
GetHuman-bigdadd7: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bigdadd7: I'd give them a one out of five on communication.
GetHuman: And what about Ubisoft's ability to quickly and effectively address your problem?
GetHuman-bigdadd7: For that I would say two out of five.
GetHuman: And finally- any advice for other Ubisoft customers?
GetHuman-bigdadd7: Call them early in the day or late. Don't forget any personal or account information you might need for Ubisoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bigdadd7 taken from his Ubisoft customer service problem that occurred on November 24th, 2017.