My experiences with Uniden has been quite bad...

A Uniden customer review by GetHuman user ~Lenore Romer from November 22nd, 2017

Background on ~Lenore Romer's case

GetHuman: ~Lenore Romer - can you tell our other Uniden customers when your case took place?
~Lenore Romer: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Uniden, and if so, how?
~Lenore Romer: I used the 800-297-1023 number I found for on the GetHuman Uniden customer phone number page I was on: Uniden Customer Service Phone Number
GetHuman: And which of these common Uniden customer issues best describes the reason you wanted to talk to them?
(Shows ~Lenore Romer a list of common Uniden problems)
~Lenore Romer: "Warranty claim" was why I was trying to call.

~Lenore Romer's review of Uniden customer service

GetHuman: So how would you sum up your experience for GetHuman's Uniden customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lenore Romer: My experiences with Uniden has been quite bad., so much so that you sent me a gratis phone .for which I thank you. At present, I need help ,as I am unable to get my calls on my cell phone . I am calling from work. Would you please have an agent call me. I have called for three days to be told you are too busy to answer. Today I was determined and held on for forty five minutes. ***-***-****. Cell ***-***-****
GetHuman: Let's quantify your experience contacting Uniden. On a scale of 1 to 5, how easy is it go get help on a Uniden problem?
~Lenore Romer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lenore Romer: I'd give them a one out of five on communication.
GetHuman: And what about Uniden's ability to quickly and effectively address your problem?
~Lenore Romer: For that I would say four out of five.
GetHuman: And finally- any advice for other Uniden customers?
~Lenore Romer: Call them early in the day or late. Don't forget any personal or account information you might need for Uniden to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lenore Romer taken from his Uniden customer service problem that occurred on November 20th, 2017.

Uniden

1.33 of 5 stars | 42 reviews

~Lenore Romer's Uniden Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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