Uniden: I waited ** minutes on hold (accurate figure) a...
A Uniden customer review by GetHuman user GetHuman-197721 from November 15th, 2017
Background on GetHuman-197721's case
GetHuman: GetHuman-197721 - can you tell our other Uniden customers when your case took place?
GetHuman-197721: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Uniden, and if so, how?
GetHuman: And which of these common Uniden customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197721 a list of common Uniden problems)
GetHuman-197721: "Technical support" was why I was trying to call.
GetHuman-197721's review of Uniden customer service
GetHuman: So how would you sum up your experience for GetHuman's Uniden customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197721: I waited ** minutes on hold (accurate figure) and never got anyone to answer. I finally gave up, called again and stayed on hold for another ** minutes before terminating the call. Totally inexcusable for any company to be so difficult to reach.
GetHuman: Let's quantify your experience contacting Uniden. On a scale of 1 to 5, how easy is it go get help on a Uniden problem?
GetHuman-197721: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197721: I'd give them a four out of five on communication.
GetHuman: And what about Uniden's ability to quickly and effectively address your problem?
GetHuman-197721: For that I would say one out of five.
GetHuman: And finally- any advice for other Uniden customers?
GetHuman-197721: Call them early in the day or late. Don't forget any personal or account information you might need for Uniden to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197721 taken from his Uniden customer service problem that occurred on November 11th, 2017.