United Airlines: I've been on the phone with UA for hours over t...
A United Airlines customer review by GetHuman user ~JMaz from November 20th, 2017
Background on ~JMaz's case
GetHuman: ~JMaz - can you tell our other United Airlines customers when your case took place?
~JMaz: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~JMaz a list of common United Airlines problems)
~JMaz: "Refund Flight" was why I was trying to call.
~JMaz's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JMaz: I've been on the phone with UA for hours over the course of the last month to receive a refund they keep claiming has been made due to a change they initiated. Why are they not held to the same standard as the rest of society? They have kept my money for months and not delivered service. Fortunately, Discover will investigate on my behalf. UA has no customer service - no wonder they are losing money.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~JMaz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JMaz: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~JMaz: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~JMaz: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JMaz taken from his United Airlines customer service problem that occurred on November 13th, 2017.