United Airlines: When the site gives you no options other than a...
A United Airlines customer review by GetHuman user ~frustrated flyer from November 27th, 2017
Background on ~frustrated flyer's case
GetHuman: ~frustrated flyer - can you tell our other United Airlines customers when your case took place?
~frustrated flyer: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated flyer a list of common United Airlines problems)
~frustrated flyer: "Account access" was why I was trying to call.
~frustrated flyer's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated flyer: When the site gives you no options other than accepting their flight changes, you have to make the call. They were accommodating about the change and got me preferred flights.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~frustrated flyer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated flyer: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~frustrated flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~frustrated flyer: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated flyer taken from his United Airlines customer service problem that occurred on November 23rd, 2017.