United Airlines: Complaint against Pilot employed by United

A United Airlines customer review by GetHuman user GetHuman-jrc from December 4th, 2017

Background on GetHuman-jrc's case

GetHuman: GetHuman-jrc - can you tell our other United Airlines customers when your case took place?
GetHuman-jrc: Yes. It was evening, on December 2nd.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman-jrc: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jrc a list of common United Airlines problems)
GetHuman-jrc: "Refund" was why I was trying to call.

GetHuman-jrc's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jrc: Complaint against Pilot employed by United
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jrc: Dear United Airlines:**It is terrifying to think you are the employer of someone so unstable, or so indiscreet, that he would threaten the life of a Presidential candidate. *Michael Folk, one of your pilots, lost his self control and his priorities, when he threatened the life of Hillary Clinton, and wants her hung in the Mall in Washington D.C.(and it should be hanged). He tried to delete this post on Twitter(included below), but anyone with half a brain knows nothing can be deleted because there is always someone saving the data. That alone shows he has problems discerning proper actions.*This isn't going to go away, as it is all over Twitter,moving to Facebook, and even has celebrities 'tweeting' this pathetic tweet (Debra Messing is tweeting boycott and fire him).*Unfortunately, this reflects on you, and I hope you at least will get control of this pilot who is somewhat out of control. I, ands othwers will continue to send this information to others, and to the State Dept, as he may be the one tried for crimes and treason.*Please let me know, if possible, what your actions will be in this matter. Thank you for your time and your help. *B.Culver
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman-jrc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jrc: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman-jrc: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman-jrc: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jrc taken from his United Airlines customer service problem that occurred on December 2nd, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

GetHuman-jrc's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!