United Airlines: Phone hung up on me right as the service person...

A United Airlines customer review by GetHuman user ~NM Bunny from November 28th, 2017

Background on ~NM Bunny's case

GetHuman: ~NM Bunny - can you tell our other United Airlines customers when your case took place?
~NM Bunny: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to United Airlines, and if so, how?
~NM Bunny: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~NM Bunny a list of common United Airlines problems)
~NM Bunny: "Baggage problem" was why I was trying to call.

~NM Bunny's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NM Bunny: Phone hung up on me right as the service person picked up the phone. The resolution was not acceptable. Highway robbery, given the price of the original ticket. I was transferred to another department and the phone hung up again.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~NM Bunny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NM Bunny: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~NM Bunny: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~NM Bunny: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NM Bunny taken from his United Airlines customer service problem that occurred on November 23rd, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~NM Bunny's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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