United Airlines: asked for English speaking person not one from...
A United Airlines customer review by GetHuman user ~American Joe Blow from November 26th, 2017
Background on ~American Joe Blow's case
GetHuman: ~American Joe Blow - can you tell our other United Airlines customers when your case took place?
~American Joe Blow: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~American Joe Blow a list of common United Airlines problems)
~American Joe Blow: "Refund Flight" was why I was trying to call.
~American Joe Blow's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American Joe Blow: asked for English speaking person not one from India and they could not help but told to hang up and redial and wait in que again....America stop sending call support overseas....
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~American Joe Blow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American Joe Blow: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~American Joe Blow: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~American Joe Blow: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American Joe Blow taken from his United Airlines customer service problem that occurred on November 24th, 2017.