United Airlines: They lost my bag

A United Airlines customer review by GetHuman user GetHuman11337 from December 3rd, 2017

Background on GetHuman11337's case

GetHuman: GetHuman11337 - can you tell our other United Airlines customers when your case took place?
GetHuman11337: Yes I can. It was middle of the night, on November 29th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman11337: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman11337 a list of common United Airlines problems)
GetHuman11337: "Frequent flyer program" was why I was trying to call.

GetHuman11337's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman11337: They lost my bag
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman11337: United gave my an incorrect stub for one of my * checked bags. ....someone who's last name also began with "Mc" and they were going to little rock airport so it's my belief that us where my bag ended up. They just keep saying they are looking for it. It was supposed to be found and delivered that same day or the day after. That was Wednesday the *st. It's now the *th and no bag. Not happy.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman11337: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman11337: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman11337: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman11337: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman11337 taken from his United Airlines customer service problem that occurred on November 29th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

GetHuman11337's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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