United Airlines: Talking to some one in the Philippines who bare...

A United Airlines customer review by GetHuman user GetHuman-16488 from November 25th, 2017

Background on GetHuman-16488's case

GetHuman: GetHuman-16488 - can you tell our other United Airlines customers when your case took place?
GetHuman-16488: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman-16488: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16488 a list of common United Airlines problems)
GetHuman-16488: "Billing" was why I was trying to call.

GetHuman-16488's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16488: Talking to some one in the Philippines who barely spoke English, when I told her I couldn't understand her, she hung up on me. I called back and was treated rudely and was told that since I made my reservation on the WEB site, I would have to make any corrections on the WEB site. I paid for an upgrade to first class, but had to change reservations, I paid the change fee of $***.** plus the additional fee as the cost of the flight had changed, but the upgrade did not occur and I was told that there would be no refund of the upgrade fee from the changed flight, do I have an option ?
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman-16488: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16488: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman-16488: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman-16488: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16488 taken from his United Airlines customer service problem that occurred on November 15th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

GetHuman-16488's United Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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