United Airlines: I was inquiring about my missing award miles th...
A United Airlines customer review by GetHuman user ~Award Miles collector from November 19th, 2017
Background on ~Award Miles collector's case
GetHuman: ~Award Miles collector - can you tell our other United Airlines customers when your case took place?
~Award Miles collector: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Award Miles collector a list of common United Airlines problems)
~Award Miles collector: "Flight Inquiry" was why I was trying to call.
~Award Miles collector's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Award Miles collector: I was inquiring about my missing award miles that have not been posted to my account and your IVR has a lot of errors try to listen to its full of **** it skips and has its own mind ****..
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Award Miles collector: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Award Miles collector: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Award Miles collector: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Award Miles collector: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Award Miles collector taken from his United Airlines customer service problem that occurred on November 16th, 2017.