United Airlines: I was on hold about ** minutes and did not get...
A United Airlines customer review by GetHuman user ~Suzanne Clemons from November 20th, 2017
Background on ~Suzanne Clemons's case
GetHuman: ~Suzanne Clemons - can you tell our other United Airlines customers when your case took place?
~Suzanne Clemons: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Suzanne Clemons a list of common United Airlines problems)
~Suzanne Clemons: "Baggage problem" was why I was trying to call.
~Suzanne Clemons's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suzanne Clemons: I was on hold about ** minutes and did not get an agent or response. I just finally hung up without any help!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Suzanne Clemons: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suzanne Clemons: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Suzanne Clemons: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Suzanne Clemons: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suzanne Clemons taken from his United Airlines customer service problem that occurred on November 18th, 2017.