United Airlines: Last night I called the regular United Customer...
A United Airlines customer review by GetHuman user ~Joe from November 24th, 2017
Background on ~Joe's case
GetHuman: ~Joe - can you tell our other United Airlines customers when your case took place?
~Joe: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common United Airlines problems)
~Joe: "Complaint" was why I was trying to call.
~Joe's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: Last night I called the regular United Customer Service number listed on their web site. What a disaster. I was calling only because the United web site wouldn't let me book the flight I selected. I was on the phone with the agent ** minutes :-( Most of that time was on hold while she puttered around. This morning I received the receipt from United in my email and realized they had dinged me $*** (* passengers) for the 'Revenue Service Fee' that they charge when you call to make a reservation.**So I just got off the phone after calling ***-***-****. Within * minute I was speaking with a very nice lady named Lois who not only refunded the $*** in fees but arranged to cancel the entire reservation so I could book it myself online, and at a savings of $*** by booking the flight I wanted in the first place, that I was told was unavailable previously. Thanks Lois!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Joe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Joe: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his United Airlines customer service problem that occurred on November 17th, 2017.