United Airlines: The person I spoke to was very understanding.*S...
A United Airlines customer review by GetHuman user ~Carolyn Rospopa from November 22nd, 2017
Background on ~Carolyn Rospopa's case
GetHuman: ~Carolyn Rospopa - can you tell our other United Airlines customers when your case took place?
~Carolyn Rospopa: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Carolyn Rospopa a list of common United Airlines problems)
~Carolyn Rospopa: "Frequent flyer program" was why I was trying to call.
~Carolyn Rospopa's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carolyn Rospopa: The person I spoke to was very understanding.*She told me in about * to * days I could*expect a refund. Thank you, Carolyn Rospopa
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Carolyn Rospopa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carolyn Rospopa: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Carolyn Rospopa: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Carolyn Rospopa: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carolyn Rospopa taken from his United Airlines customer service problem that occurred on November 14th, 2017.