United Airlines: When I tried calling they couldn't hear me and...

A United Airlines customer review by GetHuman user ~Concerned wife from November 24th, 2017

Background on ~Concerned wife's case

GetHuman: ~Concerned wife - can you tell our other United Airlines customers when your case took place?
~Concerned wife: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
~Concerned wife: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Concerned wife a list of common United Airlines problems)
~Concerned wife: "Change Flight" was why I was trying to call.

~Concerned wife's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Concerned wife: When I tried calling they couldn't hear me and I know it's not my microphone because I called two other establishments and they could hear me just fine. There is something wrong with the United airlines number or automated system.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Concerned wife: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Concerned wife: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Concerned wife: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Concerned wife: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Concerned wife taken from his United Airlines customer service problem that occurred on November 18th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~Concerned wife's United Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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